Live Virtual Receptionist Services to provide a professional phone experience for your callers.
Bright, friendly, and helpful, our live virtual receptionists are available whenever you require our services. Your callers prefer to converse with a real person who provides a personal touch that is unique to your business. We answer every call quickly 24/7/365 to ensure your caller customer experience is always dialed in. Ampower Outsourcing has a wide variety of customizable plans so you can pick the best virtual receptionist service that is perfect for you. With competition on the rise in industries like yours, it’s paramount to keep your customers happy and capitalize on any new business leads all while portraying a professional image. This is where our team of Ampower Outsourcing live virtual receptionists come in to make your life easier and your organization more successful.
We strive to improve your customer service offering, professionally brand your company’s phone experience, and even increase your sales leads. And we offer the best virtual receptionist services at an affordable, scalable rate that good business sense demands you consider.
HOW AMPOWER OUTSOURCING VIRTUAL RECEPTIONIST SERVICES WORK
- We’ll work with you to build a custom script that is crafted to handle your unique requirements.
- Don’t worry, you can keep using the phone number you already have. We simply give you a number that is unique to your organization and you can forward your calls to that number any time you like. If you prefer, you can even publish the number we give you on your company website, marketing collateral, and online listings if you’d like us to handle all your business calls that come in from those sources.
- Your live virtual employee will then answer calls in a professional manner whenever you choose and however you want. We’ll greet your callers, take accurate messages, give out information about your business that callers are seeking, book appointments, and transfer people to the correct person within your company per your call handling parameters. And we can do all of this at any time of day or night, because our virtual office receptionist services are available 24/7. So whether you are out of the office on the job, in a meeting, want some backup for your current staff, or would like to provide a branded, helpful phone experience for your callers after-hours, we’ve got you covered.
- Our experienced, knowledgeable US-based virtual phone receptionists are fully trained on your account and have the ability to determine what type of call they are handling to ensure it is processed correctly. We can screen solicitors, assist your current clients, get hot leads on the line with your sales department, escalate emergency calls, and more all depending on how you’d like things taken care of.
- When we do transfer calls to your office, we can announce the call to you and give you some preliminary information that we collected before bringing the caller on the line so that you’re up to speed. Or we can just patch them through to your voicemail if you’re unavailable to chat at that time. Or we can let your caller know that we are putting their information in front of the correct person and they can expect a resolution or return call within your specified timeframe. Any messages can be delivered to you via email, text, voicemail or pager and can also be found in your call log within your secure online account portal.
- If you feel like you’re able to cover your phones for a certain period of time and don’t need us to help out, then simply unforward your line to us whenever you feel like it. You can also set up your account to have calls roll over to us if you aren’t able to answer within a certain number of rings so your callers always have a live person to talk to!
- Log into your account at your convenience to view your organized call reports, manage your detailed messages, check your usage, update your info, pay your bill, and more