Your callers expect a branded & professional experiences at every touch point.
Managing a franchise requires owners to wear many hats. At any given moment, you may need to juggle a ringing phone, an inbox full of emails, a concerned customer and malfunctioning equipment. Through it all, you must maintain a level of professionalism and politeness with every person you encounter, because the reputation of the entire franchise organization is on the line with every move you make. Thankfully, Ampower Outsourcing provides turnkey solutions for franchise owners feeling overwhelmed by their to-do list. Offering a uniform, branded caller experience, Ampower Outsourcing’s franchise answering service is a great option across industries.
Not all calls are created equal, which is why Ampower Outsourcing prides itself on its quality live answering service for franchises. Our clients can opt to have calls answered by our team of professional and highly-trained virtual receptionists during busy call overflow times, after hours, 24/7 or on-demand. The phone doesn’t necessarily stop ringing even if your doors are closed for the day, so we’ll always make sure the right person promptly receives messages from non-urgent calls and that emergency calls are patched through to your on-call personnel. With live receptionists available 24 hours a day, you’ll never need to worry about missing an important call again.
It’s not just franchise owners who can benefit from an answering service for franchises. Without phones to constantly answer, employees of franchise locations will find themselves with more time to dedicate to the projects and services they’re most passionate about. Of course, maintaining a high standard across a number of franchisees can be a challenge. With the help of a franchise call center, you can ensure that callers receive the same excellent service regardless of which location they’re calling. Ampower Outsourcing customer service agents are friendly, resourceful and eager to help solve the problems and concerns of your callers. They’re also bilingual, so addressing the needs of Spanish callers is easy.